Need a hand? Email support@voci.ca. Include the screen you were on and what you expected to happen. Please do not send passwords or full voice recordings by email.
Response time: normally within two business days. Privacy and data-access requests are answered within 30 days.
Use the same sign-in method you originally chose: Apple, Google, or email. If you used Hide My Email with Apple, keep using the Apple button rather than entering the relay address manually.
To delete your account and learning data, open You → Account → Delete account in the app. This also starts deletion of any voice twin. If you cannot sign in, email support from the address connected to your account.
Voci needs microphone access for speaking activities. On iPhone, open Settings → Privacy & Security → Microphone and enable Voci. Recordings stop automatically after you finish speaking; you can also tap the recording button to stop immediately.
If guide audio is silent, raise media volume, turn off Silent Mode if needed, disconnect unexpected Bluetooth audio devices, and try the guide again.
Voci does not stream movies. It turns a subtitle file into short listening and speaking practice. You still watch the film through the service or copy you already use. If a subtitle import fails, confirm the file is an .srt file and is in English.
Tap Restore Purchases on the Plans screen after reinstalling the app or moving to a new iPhone. App Store subscriptions are managed in iOS Settings → your name → Subscriptions. Apple handles App Store charges and refunds; see the refund policy for the correct route.
If a purchase completes but the plan stays locked, restart Voci, choose Restore Purchases, and then contact support with the approximate purchase time. Do not email payment-card details.
The voice twin is optional and only created after explicit consent. You can delete it from your profile without deleting the rest of your account. Generated voice-twin audio is synthetic; it is not a recording of you. See the biometric-data section for retention and deletion details.
Read the Privacy Policy, Terms of Service, Refund Policy, or the copyright takedown process.